Fix iPhone install and renew errors

Before Apple checks a sign-in, Geovo gets a one-time device code from small helper servers. They never see your Apple ID or password. None of them answered just now, or something on this computer's network blocked them.

1. Wait a few minutes and try again. Geovo uses whichever helper server answers.
2. Turn off any VPN, ad blocker, firewall or secure-DNS filter on the computer, then try again.
3. Still failing? Connect the computer to another network, such as your phone's Personal Hotspot, and try again.

Your Apple ID isn't the problem here: Apple hasn't been asked yet.

Apple's sign-in service is turning away sign-ins from apps that install with an Apple ID. It's on Apple's side and affects every app that installs this way, not just Geovo. Your account is fine.

1. Leave it for a few hours. Trying again right away doesn't help.
2. Meanwhile, Geovo already on your iPhone keeps working until it expires. Geovo on the computer can also still change the location over the cable, without the iPhone app.
3. Try Renew (or Install on iPhone) again in a few hours.

Apple pauses sign-ins after several tries in a short time, from the same Apple ID or the same network. It's a temporary limit, and your account is fine.

1. Wait about 30 minutes.
2. Don't try again in the meantime: each extra try restarts the wait. That includes other apps on the same network that sign in with an Apple ID.
3. Then click Renew or Install on iPhone once.

Apple checked the sign-in and answered that the Apple ID and password don't match.

1. Check the email address is exactly your Apple ID: on your iPhone, open Settings and tap your name at the top; the email shown there is the one to use. Code -20970 usually means Apple doesn't recognise the address as typed.
2. Brand-new Apple ID? Sign in with it on an iPhone or Mac once first, then try again in Geovo.
3. Type your Apple ID password, the one you use for iCloud. Not the iPhone passcode, and not an app-specific password.
4. Take it slowly: after a few wrong tries, Apple may pause sign-ins for a while (Apple is limiting sign-in attempts).
5. Forgot the password? Reset it at iforgot.apple.com, then sign in with the new one.
6. Still refused with the right password? Use a different Apple Account in Geovo, or make a free new one. Some accounts keep being refused even when the password is right.

Your Apple ID and password go only to Apple, for this sign-in. Geovo never saves the password.

Apple answered, but turned the sign-in down for a reason other than a wrong password, such as a locked account, a security check or a verification code. Apple's own message is under Details in Geovo.

1. Click Details in Geovo and read Apple's message.
2. Account locked or disabled: unlock it at iforgot.apple.com.
3. Apple asks you to confirm or agree to something: sign in once at account.apple.com in a browser, accept what it asks, then try again.
4. Verification code: use the newest code Apple sent to your devices, and type it within a minute. A new code replaces the old one.
5. Two-factor authentication must be on for the Apple ID. On the iPhone: Settings › your name › Sign-In & Security.

Geovo can only install on an iPhone that's unlocked, trusts this computer and is connected with a cable that carries data.

1. Unlock the iPhone and stay on the Home Screen while Geovo works.
2. If the iPhone asks Trust This Computer?, tap Trust and enter your passcode.
3. Use a cable that carries data. Some charging cables only charge; the cable that came with the iPhone works.
4. Try another USB port, plugged straight into the computer rather than a hub.
5. Turn on Developer Mode when Geovo asks: Settings › Privacy & Security › Developer Mode, then restart. Step by step: set up your iPhone.

Windows needs Apple's iPhone driver (Apple Mobile Device Support) to talk to an iPhone over USB, and Apple ships it with iTunes.

1. Install iTunes from [apple.com](https://www.apple.com/itunes/) (not the Microsoft Store version), and restart the PC if it asks. You don't need to use iTunes afterwards.
2. Restart Geovo.
3. Unplug the iPhone and plug it back in. Unlock it and tap Trust if it asks.

Still not found? Work through the iPhone isn't ready above.

Geovo signed in, but the last step, putting the app on the iPhone, didn't complete. Usually the iPhone locked or the cable moved, or the Apple ID already has as many apps installed this way as Apple allows.

1. Unlock the iPhone, and keep it unlocked and plugged in until Geovo says it's done.
2. A free Apple ID can have 3 apps installed this way at once (apps from Xcode or other sideloading tools count too). If you're at the limit, delete one of them from the iPhone.
3. Click Install on iPhone or Renew again.

If it keeps failing, copy the text under Details and send it to support@geovo.app.

Automatic renewal uses a saved Apple sign-in, and Apple no longer accepts it, for example after you change your Apple ID password. Geovo deleted the saved sign-in and turned automatic renewal off.

1. Plug in the iPhone (or keep it on the same Wi-Fi as the computer) and click Renew.
2. Sign in with your Apple ID once.
3. When it's done, tick Renew automatically again if you want Geovo to keep renewing for you.

More about it: automatic renewal.

Automatic renewal stopped at a question only you can answer, so it waits instead of guessing.

1. Click Renew in Geovo.
2. Answer the question it shows.
3. Automatic renewal carries on after that.

Geovo couldn't connect to Apple, usually because the computer's internet connection dropped for a moment.

1. Check that the computer is online: open any website.
2. Wait a minute and try again.
3. If it keeps happening, turn off any VPN or filtering software, or try another network.